Shipping Policy

Last updated: 01-06-2026

This Shipping Policy explains how orders placed through our online store are processed and delivered.

Order processing

Orders are normally processed within 1–2 business days after payment has been received.

Orders placed during weekends or public holidays will be processed on the next business day. During product launches, sales periods, or exceptionally busy periods, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping destinations

We currently ship to:

• The Netherlands

• Belgium

• Germany

• Other European Union countries

• Selected international destinations shown during checkout

Available shipping methods and costs are calculated and displayed during checkout based on your delivery address.

Estimated delivery times

Estimated delivery times after dispatch are:

• The Netherlands: 1–2 business days

• Belgium and Germany: 2–4 business days

• Other EU countries: 3–7 business days

• United Kingdom, Switzerland and Norway: 4–10 business days

• Other international destinations: 5–14 business days

These delivery times are estimates. Delays may occasionally occur because of customs procedures, severe weather, public holidays, carrier disruptions, or other circumstances outside our direct control.

Where we have expressly agreed to a specific delivery date or delivery period, that agreed period will apply.

Shipping costs

Shipping costs are shown during checkout before you complete your purchase.

We may offer free shipping for orders above a specified order value. Any applicable free-shipping threshold will be displayed on our website and during checkout.

Express delivery may be available for selected destinations. Any additional charge for express delivery will be clearly shown before payment.

Tracking and delivery

All orders are shipped using a trackable delivery service.

Please ensure that your shipping address, house number, postcode, and contact details are correct before completing your order. We cannot change the delivery address after an order has been dispatched.

For higher-value orders, the carrier may require a signature or other proof of delivery.

We remain responsible for your order until it has been delivered to you or to a person designated by you.

Incorrect or incomplete addresses

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may be returned to us.

After receiving the returned parcel, we will contact you to arrange reshipment. Additional shipping costs may apply where the delivery failure was caused by incorrect information supplied when placing the order.

Missed deliveries and collection points

When nobody is available to receive the parcel, the carrier may:

• Attempt delivery again;

• Deliver the parcel to a neighbour;

• Deliver it to a nearby collection point; or

• Return it to us.

Please follow the instructions in the carrier’s tracking information and collect the parcel within the indicated collection period.

If an uncollected parcel is returned to us, we will contact you about reshipment or cancellation. Additional shipping costs may apply for reshipment.

Delayed orders

If your tracking information has not updated for several business days or your order has not arrived within the expected delivery period, contact us at info@seronera.shop.

We will investigate the shipment directly with the carrier. Customers are not required to resolve a carrier claim themselves.

If we cannot deliver your order within the agreed delivery period, you may provide us with a reasonable additional period in which to deliver it. Where we are still unable to deliver, you may be entitled to cancel the order and receive a refund.

Lost parcels

If a parcel appears to be lost, please contact us as soon as possible.

We will open an investigation with the carrier. When the carrier confirms that the parcel has been lost, we will offer an appropriate solution, such as:

• Sending a replacement, subject to availability; or

• Refunding the affected order.

Damaged parcels

Please inspect your parcel shortly after delivery.

If the parcel or product arrives damaged, contact us at info@seronera.shop. and include:

• Your order number;

• A description of the damage;

• Photographs of the external packaging;

• Photographs of the shipping label; and

• Photographs of the damaged product.

Please retain the packaging until we confirm that it may be discarded.

Customs duties and import taxes

Orders delivered within the European Union generally do not require the customer to pay import duties when the goods are shipped from the Netherlands.

Orders delivered outside the European Union may be subject to import duties, local taxes, customs charges, or administrative fees imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.

Customs processing may delay an international shipment. We cannot control the time required by local customs authorities.

Pre-orders

Products offered on a pre-order basis will display an expected dispatch period on the relevant product page.

When an order contains both available and pre-order products, the complete order may be shipped once all products are available, unless separate shipment is offered during checkout.

Returns

Information about cancellations, returns, return shipping costs, and refunds can be found in our separate Return and Refund Policy.

Nothing in this Shipping Policy limits any statutory rights that consumers have under applicable Dutch or European consumer law.

Contact

For questions about shipping or delivery, contact:

Seronera Leather Products B.V.

Poelenburgerlaan 1, 1871 AH Schoorl, the Netherlands

KvK: 95896406  ·  VAT: NL867379200B01  ·  IBAN: NL47INGB0110267125

Website: https://www.seronera.shop  ·  E-mail: info@seronera.shop