Privacy policy

Privacy Policy

www.seronera.shop
Last updated: 13 July 2026

1. Introduction

This privacy policy explains how Seronera Leather Products BV ("we", "us", "our") collects, uses, protects and shares your personal data when you visit or make a purchase from www.seronera.shop (the "Website"). We are committed to protecting your privacy and handling your personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Who we are (data controller)

The data controller responsible for your personal data is:

· Seronera Leather Products BV

· Poelenburgerlaan 1

· 1871 AH Schoorl, Netherlands

· Chamber of Commerce (KvK) number: 95896406

· VAT (BTW) number: NL867379200B01

· Email: info@seronera.shop

Questions about data protection can be addressed to our data protection contact at info@seronera.shop.

3. What personal data we collect

Depending on how you use the Website, we may collect the following personal data:

· Identity and contact data — name, email address, mailing/delivery address, phone number.

· Order and payment data — items ordered, order history and billing details. Payments are processed by our payment providers (including Shopify Payments, Shop Pay, Apple Pay, Google Pay, Klarna and major card networks); we do not store your full card details on our own systems.

· Account data — login details and preferences, if you create a customer account.

· Communication data — messages you send us via email, contact forms or customer service.

· Technical and usage data — IP address, browser type, device information, and how you use the Website (collected via cookies and similar technologies — see section 6).

· Marketing data — your newsletter subscription status and marketing preferences.

4. When do we collect your data?

We collect personal data when you:

· Place an order or make a purchase.

· Create an account or fill in a form on the Website.

· Sign up for our newsletter or respond to a survey or marketing communication.

· Contact our customer service.

· Browse the Website (via cookies and similar technologies).

5. How and why we use your data

Under the GDPR we must have a legal basis for each use of your personal data. We use your data as follows:

· To process and deliver your orders (including payment, shipping and returns) — legal basis: performance of a contract.

· To manage your account and provide customer service — legal basis: performance of a contract.

· To send our newsletter and marketing communications — legal basis: your consent, or our legitimate interest in marketing to existing customers. You can unsubscribe at any time.

· To improve and secure the Website and analyse how it is used — legal basis: our legitimate interest, or your consent where cookies are involved.

· To comply with legal obligations, such as tax and accounting rules — legal basis: legal obligation.

We do not use your personal data for automated decision-making or profiling that produces legal effects for you.

6. Cookies

Cookies are small files that a website transfers to your device through your browser (if you allow it) so that the website can recognise your browser and remember certain information. We use cookies to:

· Remember and process the items in your shopping cart (functional cookies).

· Understand and save your preferences for future visits (preference cookies).

· Compile aggregate data about site traffic and interactions so we can improve the Website (analytics cookies).

When you first visit the Website, we ask for your consent before placing any non-essential cookies. You can withdraw or change your consent at any time via the cookie settings on the Website, and you can also block or delete cookies through your browser settings. If you turn cookies off, some features of the Website may not function properly, but you will still be able to place orders.

7. Who we share your data with

We do not sell or rent your personal data. We only share it with third parties who help us operate the Website and run our business, such as:

· Hosting and e-commerce platform: Shopify.

· Payment providers: Shopify Payments and the payment methods offered at checkout (including Shop Pay, Apple Pay, Google Pay, Klarna, American Express, Maestro, Mastercard, Union Pay and Visa).

· Shipping partners: the postal and courier services that deliver your orders.

· Email and marketing tools: the platform we use to send our newsletter and service emails.

These parties process your data on our behalf under data processing agreements and may only use it for the purposes we specify. We may also disclose personal data where required by law or to protect our rights, property or safety, or those of others.

8. International transfers

Some of our service providers (such as Shopify) are located outside the European Economic Area (EEA), for example in the United States and Canada. Where personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as an EU adequacy decision (including the EU–US Data Privacy Framework) or the European Commission’s Standard Contractual Clauses.

9. How long we keep your data

We keep personal data no longer than necessary for the purposes described in this policy:

· Order and invoice data: 7 years (Dutch tax law requires administrative records to be kept for 7 years).

· Account data: for as long as your account is active, plus up to 2 years after deletion.

· Newsletter data: until you unsubscribe.

· Customer service correspondence: up to 2 years.

10. How we protect your data

We take appropriate technical and organisational measures to protect your personal data, including:

· Encryption of the connection between your browser and the Website (SSL/TLS).

· Access to personal data restricted to a limited number of authorised persons bound by confidentiality.

· Secure, industry-standard hosting through our e-commerce platform.

Payment transactions are handled by PCI-DSS-compliant payment providers; we do not store full credit card numbers on our own systems.

11. Your rights

Under the GDPR, you have the right to:

· Access the personal data we hold about you.

· Have inaccurate data corrected (rectification).

· Have your data deleted ("right to be forgotten").

· Restrict or object to our processing of your data.

· Receive your data in a portable format (data portability).

· Withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at info@seronera.shop. We will respond within one month. You also have the right to lodge a complaint with the supervisory authority; in the Netherlands this is the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).

12. Children

The Website is not directed at children under the age of 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us at info@seronera.shop and we will delete it.

13. Email marketing

If you subscribe to our newsletter or become a customer, we may use your email address to send you information about products, offers and updates. In every marketing email we:

· Clearly identify ourselves as the sender and do not use misleading subject lines.

· Include an unsubscribe link at the bottom of each email.

· Honour opt-out requests promptly.

You can unsubscribe at any time via the link in each email or by contacting us at info@seronera.shop.

14. Third-party links

The Website may contain links to third-party websites, products or services. These third parties have their own privacy policies, and we are not responsible for their content or practices. We nonetheless welcome feedback about these sites.

15. Changes to this policy

We may update this privacy policy from time to time. The most recent version is always available on this page, with the "Last updated" date at the top. For significant changes, we will notify you where appropriate (for example by email or a notice on the Website).

16. Contact

If you have any questions about this privacy policy or how we handle your data, contact us: